We understand that installing downloadable software can sometimes have difficulties. In the rare event where you are unable to get your software installed or activated, we have technicians on staff that will assist you in getting your software installed and activated. We are available by Live-Chat, Email, and Phone. We also provide free Remote-Sessions via tech support, in order to properly install or activate the software purchased from us. Should you experience any issues (either a product key being defective, or a product key not activating even with technical support) within 60 days of the product key purchased from us, *Photo or video proof of error for each key having a problem will be required* we will take full responsibility for said key and replace it free of cost. Should you experience any issues exceeding 60 days, we will be happy to provide a replacement key at a discounted price.
Your order for Downloadable Software – will be eligible for a refund only in the rare, case by case circumstances.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In the circumstances where a refund can be processed, there will be a restocking fee of no less than 20% that applies to the total of the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded